ABOUT US

CONCEPTION OF THE GOWORLD MARKETING:

Telemarketing is the process of using the telephone to generate leads, make sales, or gather marketing information. Telemarketing can be a particularly valuable tool for small businesses, in that it saves time and money as compared to personal selling, but offers many of the same benefits in terms of direct contact with customers. In fact, experts have estimated that closing a sale through telemarketing usually costs less than one-fifth of what it would cost to send a salesperson to make a sale in person. Though telemarketing is more expensive than direct mail, it tends to be more efficient in closing sales and thus provides a greater yield on the marketing dollar.

Reliability

We meet the international standards of information storage and processing, which gives 100% guarantee of safety of the client data.

Technological Effectiveness

We use the most advanced systems and software, available for call-centers, which allows to process the calls in a fast and quality manner as well as to receive and send information.

Proactive attitude

Numerous operators in the offices in different countries guarantee easy scaling in case of seasonal changes of traffic and also allows to launch new projects within the shortest possible period of time.

Multi-lingual Support

Our company works with the clients from all over the world who have completely different requirements. We will meet your requirements easily, as our operators speak different languages and they understand needs and desires of the clients.

Quality

Individual approach to every client is our creed. We will choose the most beneficial strategy, draw up the conversation script and report on every conversation.

Cooperation

Cooperation with us will allow you to apportion the working time of your managers: from now on all routine calls will be made by the operator of our call-center, and your employees will use this time for solving more important tasks.

WE HAVE THE TIME, TALENT & TENACITY

We qualify companies in or out! Focusing on the one’s with a genuine interest in your product gathering valuable information along the way.

  • Incoming calls
  • Outgoing calls and telemarketing
  • E-mail servicing
  • Online chat service
  • Marketing research

SERVICES

Telemarketing, Lead Generation & Sales Appointment Setting

Do your clients need constant attention and assistance at any time they need? Do you want to expand into a new market and attract new clients? Call-center Goworld Marketing is a perfect solution for achievement of your goal. We are the liaison between you and your clients as high-quality service and a spotless reputation are the main factors of success.

Goworld Marketing offers a comprehensive range of services for an efficient client servicing:

  • Incoming calls

Busy lines, long hold time, time lag, lack of managers are in the past. Our experienced professional customer support team receives incoming calls round-the-clock during week days and weekends (if necessary).

The service “incoming calls” will spare the time of your employees for solving more important tasks and business development and your clients will be able to get the information they need in no time. When working with our specialists the quantity of missed calls and lost business opportunities will be significantly decreased.

In addition to the core service, we also offer the service of preparation of incoming calls reporting, which include the information about:

  • Calls frequency
  • Frequently asked questions

Upon your request you may be provided individual reports with the characteristics you need.

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  • Outgoing calls and telemarketing

Call-center Goworld Marketing offers customer support, canvas calling, polling, making ratings.

Telemarketing is a popular service, which allows to expand your clientele in a fast and efficient manner. Our specialists make “cold” and “hot” calls, make direct phone sells, conduct promotional campaigns, promote the benefits of your goods and services and estimate the quality of the service you provide.

We will compose a perfect call script, the most beneficial sales strategy and will launch an advertisement campaign. Phoning to your potential and active clients is possible at any convenient time: in the morning, in the evening, on the weekends or holidays.

Besides, your employees will not have to waste their time making routine tasks. Goworld Marketingoffers services of phoning to clientele you provide in order to make new arrangements and confirm existing ones. We use the most advanced software, that is why the received information is transferred to you as promptly as possible and your specialists may schedule their working time more efficiently.

Goworld Marketing is a ready-made solution for direct sales and database updating.

  • E-mail servicing

Do your managers not have enough time to answer hundreds of incoming e-mails? Do your clients complain that their electronic requests remain not answered? We will help you to solve this problem, just let us answer the e-mails instead of you, as our specialists can make it fast and efficiently.

E-mail servicing is often only an automatic reply to an answer and the client has to wait for a full and comprehensive answer for several days. Also there are situations when an e-mail remains unreplied, which causes negative influence on trust and loyalty of this client.

The specialists of the call-center Goworld Marketing will help you to improve satisfaction level of the customers and get more clients by providing exact and prompt answers to the inquiries 24 hours a day 365 days a year. At that you will save time which you could waste answering these e-mails, and your employees will receive ready application for certain services and business efficiency indices will be growing constantly.

We guarantee that all the e-mails of your clients will be answered promptly and comprehensively.

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  • Online chat service

Modern users often prefer not to call to the company for one reason or another. For this kind of clients we offer online chat service: with the help of a special installable system your active and potential clients will be able to ask any question in online mode.

Our specialists answer the online chat inquiries  24 hours a day, 7 days a week, 365 days a year. Waiting time is limited to a minimum, at that point the percentage of successful chats, when the client gets all the requested information, is 95%.

Online chats allow to solve several tasks simultaneously:

  • They help to turn occasional visitors into clients
  • They allow to provide comprehensive technical support
  • They generate new contacts for consequent sales
  • They generate new contacts
  • They improve satisfactory level of clients

They reduce service charges

  • Marketing research

If your company plans to develop new market segments, you should understand desires and requirements of the customers regarding the goods and services provided. Call-center Goworld Marketing will make a comprehensive research and will provide a full report including core indicators.

Marketing research service includes:

  • Calling to potential clients in order to detect their desires and requirements
  • Calling to active clients in order to detect their desires and requirements and to understand the level of their loyalty
  • Calling to competitors in order to perform a comparative analysis of the offered goods and services
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CAREER

The operators of the call-center Goworld Marketing can find an approach to every client and know how to turn a regular call into a successful business deal. A successful sale depends on a skill to carry on a conversation as well as on a skill to listen. Friendliness and professionalism are what we are looking for. If you wish to apply your knowledge in outsourcing and you want to improve your professionalism and work in a friendly team, call-center Goworld Marketing welcomes you. Please, send your CV to the address info@goworldmarketing.net and become a part of our team.

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PRIORITIES

Goworld Marketing always know who we are calling. We carry out a comprehensive research and that is why we always know our core market. We call right people and ask right questions. And what is even more important – we listen to the prospect, understand him and steer the conversation in the right direction.

Setting priorities

To be an effective regulator we have to be clear about our priorities. The main benefit is to focus our own efforts and resources; but an additional benefit is that businesses are more likely to take notice and have an opportunity to review their own behaviour.

As part of our strategic review process, we sit down with industry, consumer groups and many others to take stock of our priorities and look to new areas of focus. As well as our own complaint data, we look at international trends and draw on expertise from local ombudsmen and our state fair trading counterparts.

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CONTACTS

Make your right decision

The decisions are often hard to make. But you can be sure that deciding working with us is your right decision.

We will prove our professionalism and commitment from the first steps of our collaboration and.

info@goworldmarketing.net

574 604 48 55

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